Customer Support

Shipping

Payroll Deduction

If your purchase was through Payroll Deduction your order will ship 2 business days after we have received approval from your employer. Please note we have no control over the approval process.

All Other Forms of Payment

Your order will ship within 2 business days

 Delivery

All items other than pillows will ship via FedEx Ground.

Pillows will ship via UPS Ground

 

Exchange Policy

Thank you for your purchase! Your purchase helped to raise money for your organization!  We can offer exchanges up to 30 days from your purchase date.  Sorry, no returns for cash refunds.  Should you have an item or items that are damaged or defective, we will glady exchange your item for the same item or an item of equal value.  We will even pay for the shipping costs.  Should you need a different size or color, we will gladly exchange your item for the correct size however shipping cost will be your responsibility and items must be unopened and in the original packaging.  

 

We gladly allow exchanges only within 30 days of purchase.  

Contacting us via email concerning the question or problem with your purchase is the way you will get the quickest response.  Please send your email to orders@southerncomfortlinens.com